Payment infrastructure support contracts (SLA) automation and management
20% CHEAPER
80% BETTER
8 (800) 555 24 18
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20%
COST OF CONTRACTS
Less cost of support contracts
5x
EQUIPMENT
ON THE WAY
Less equipment on the way and losses
3x
REPLACEMENT FUND
Less equipment stock for replace
2x
COMPLAINTS & REPLACEMENT
Less frequent complaints and repeated visits
33%
INFRASTRUCTURE
DOWNTIME
Less total relevant infrastructure downtime
OPERATIONS FORMALIZATION AND REGULATIONS CONTROL
CLOUD SERVICE 24/7/365
WE PROVIDE ONBOARDING FOR EMPLOYEES OF VARIOUS ORGANIZATIONS INVOLVED IN THE PROCESS OF INFRASTRUCTURE SUPPORT, WITH THE AIM OF UP-TO-DATE INVENTORY AND TRACKING THROUGHOUT THE LIFE CYCLE OF THE EQUIPMENT
AUTOMATION OF THE OPEN MANAGEMENT LOOP
PARTICIPANTS OF THE MANAGEMENT LOOP
CLIENTS
Users of the infrastructure. For example, store cashiers. Accept the work of the Contractors, generate claims (feedback), sometimes participate in the installation / dismantling of equipment.
RECYCLERS
Specialized organizations with a license for the disposal of electronic devices.
CONTRACTORS
Service companies distributed by region, with a replacement fund, whose employees directly perform setup, diagnostics, installation and dismantling of equipment.
SUPPLIERS
Suppliers of equipment. Usually, they repair the supplied equipment as well.
OPERATOR
As a rule, a dedicated organization aggregating the tasks of distributing equipment, applications, contractors.
OWNER
A bank or retail chain is the owner of the payment infrastructure, pays for equipment and support services.
EQUIPMENT LIFE CYCLE
SETTING UP
Preparation for sending to clients
Waiting for shipment or in the process of transportation
LOGISTICS
New, dismantled, from repair, to repair
STORAGE
DISPOSAL
Removed from balance and disposed of
REPAIR
Repair or diagnostics
OPERATION
Installed and used on the client side
INSTALLATION
During installation or disassembly
UP-TO-DATE INVENTORY IS THE KEY TO EFFICIENCY
Our mobile apps on phones or data collection terminals (DCT) are of course able to read various serial numbers of various equipment. Practice has shown that effective formalization is based on the use of inventory numbers - special marking of equipment within the Customer's infrastructure. The main requirements for inventory numbers are ease of application, durability and ease of reading by mobile devices.

We are able to work with NFC and RFID tags, various graphic codes, BUT the usual barcode sticker on synthetic media deservedly took the peak of EFFICIENCY! The initial inventory upon receipt of the equipment to the warehouse with the reading of the serial number, confirmation of the location, sticking on the inventory number and two photos - takes less than 120 seconds!
MOBILE INVENTORY
TRACKING IN EMPLOYEE REGULATIONS IS THE BASIS OF QUALITY MANAGEMENT AND UPDATING OF EQUIPMENT PLACEMENT

The regulations of employees make it mandatory to check the equipment when performing operations with it. As a rule, the check consists in scanning the inventory number and two photos. Sometimes the check is more complicated, sometimes it is easier. For example, the PCI-DSS standard requires periodic inspection of payment equipment and fixing the fact of its presence at a given location in good condition. So, a standard checkin with two photos takes less than 30 seconds. This is standard tracking, for example, for an employee of a recycling company - a photo BEFORE and AFTER using a hammer…
EQUIPMENT TRACKING
If you have a question - ask it in the form and leave your contact details and we will contact you within 24 hours!
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CITYNET LTD
TIN 7722734099
Off.1A, pom.14, et.1, korp.2, d.10, ul. Nizhegorodskaya, Moskva, 109052, Russian Federation
8 (800) 555 2418
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